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Описание

Amir Shoikov
Address: Gogol street 5 apt. 15, Artyom city, Vladivostok
Gender: Male
Status: Married
Birth: 08.09.1991
Tel: (+7) 924-243-51-14
Email: amirshoikov91@gmail.com

Objective
An enthusiastic waiter with drive, determination and proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximising guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, its working practices, recruitment, and pay, conditions of employment and diversity issues.
Now looking for a new and challenging material position, one which will make best use of my existing skills and experience.


Work Experience
JSC "Tourism Promotion Services' Serena Hotel
Room Attendant for Housekeeping department June 2013-June 2015

* The ability to ensure service and production is provided in the proper manner, and with the usual high standards.
* The ability to complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted.
* The ability to participate actively (as required,) in physical inventories of all uniforms, linens (including food and beverage) and supplies.
* The ability to oversee the start of housekeeping shifts in the morning and evening.
* The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area.
* The ability to review all work orders submitted and ensure all orders are handled in a timely and professional manner.
* The ability to develop and implement creative concepts of Housekeeping to continue to enhance the image of quality that is associated with Hotel.
* The ability to assume all operational responsibilities in the absence of the Executive Housekeeping.





Sheraton Dushanbe Hotel, July 2015 - January 2017
F&B Waiter in banquet department

* Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request;
* Read and execute specifications listed on the Banquet Event Orders;
* Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order;
* Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses;
* Greet all guests and owners warmly with an appropriate greeting;
* Have a good understanding and able to communicate products and service related query to guests when asked;
* Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.;
* Delivering Alcoholic and Non alcoholic drinks for service to your customers table;
* Properly open and pour wine at the table side;
* Good knowledge of the rules of Banquet Beverage Control and service;
* Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts;
* Ensure proper use, storage of all meeting room equipment;
* Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms;
* Pass any information that is needed to the next staff member on duty;
* Ensure that meeting rooms are re-set for next event;
* Adhere to grooming and appearance standards consistently;
* Assist fellow team members and other departments wherever necessary to maintain positive working relationships.


Shiraz Palace Restaurant in Qatar February 2017 - February 2019
Waiter after 1 year as a Captain

* Responsible for looking after guests and attending to their needs during their visit;
* Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or needs;
* Providing a warm welcome for customers;
* Receive food & drink orders & serve customers request to the standards required;
* Learning the names of & building relationships with regular customers;
* Ensure timely delivery of all food and beverage items to customers;
* Understanding menu content and keeping up to date with any men changes;
* Making recommendations from the menu if required;
* Answer guest requires in a polite and helpful manner;
* Passing food orders through to the kitchen staff promptly;
* Full product knowledge and of all menu items and hotels facilities and service;
* Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

Atlas Hotel Dushnbe April 2019 - March 2020
Front Desk Agent

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments


Education
Secondary School № 82 region Sino, Dushanbe Tajikistan
Tajik Technical University by name of M.S.Osimi, Dushanbe, Republic of Tajikistan
Management and Construction Economy
University Central Asia
English Courses, Elementary and Pre-Intermediate
Key Skills
* Strong organizational and motivational people skills;
* Extensive and relevant knowledge of good food and wine;
* An eye for detail and the ability to drive consistent brand standards;
* Experience of organizing private functions including parties and wedding etc.;
* Familiar with all cash handling & Credit card payment procedures.
Computer Application
Proficient with Windows; Office, Excel, PowerPoint, Outlook Express. eZee FrontDesk, MICROS Opera.
Languages

Fluent in reading, writing, and conversational Russian, Farsi and English.

Interests
Sports, reading, music, travelling
References
Available upon request.